My Optus
Optus Mobile Pty Ltd
4.3 ★
154K ratings
5,000,000+
downloads
Free
AppRecs review analysis
AppRecs rating 4.0. Trustworthiness 70 out of 100. Review manipulation risk 25 out of 100. Based on a review sample analyzed.
★★★★☆
4.0
AppRecs Rating
Ratings breakdown
5 star
74%
4 star
9%
3 star
4%
2 star
2%
1 star
11%
What to know
✓
Low review manipulation risk
25% review manipulation risk
✓
Credible reviews
70% trustworthiness score from analyzed reviews
⚠
Pricing complaints
Many low ratings mention paywalls or pricing
About My Optus
• SubHub
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus.
• Shopping experience
Making it even easier to shop and buy with us.
• Messaging
Access 24/7 support at your fingertips.
• Payments made easier
Make fast, secure and easy payments.
• Not an Optus customer?
You can still download My Optus App to experience the Optus network and shop our latest deals.
Device Compatibility:
My Optus app is available on Android 10 or above devices.
Help & Support:
optus.com.au/support
Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy
My Optus Screenshots
Tap to Rate:
Reviews for My Optus
Nigel Coombe
12/29/2025
exceptional service
Brendan Groot
12/29/2025
worst customer experience I've ever dealt with, app messaging takes way to long to respond, 10min between each message is absolutely disgusting customer service and the wait time on the phone for customer service is from 45min to 2hr waiting period and you get someone that can hardly speak English and can't resolve the issue, you can't go in store because they don’t have the facilities to solve your problem. A multi-million dollar company has the worst customer in Australia and need to do better
