Recall

Recall is a powerful solution that integrates in a single environment, through an application and management analytical dashboard, the opening, control and response of calls between complainant and respondent. Creating a digital service environment.

With the possibility of opening a call to any of the participants (claimed) in a targeted manner, it is ideal for those who need to control their warranty processes, sale of parts through distribution and retails with high sales dispersion

Complainant
- Performs opening of tickets, for example to check a part under warranty
- Follow your call progress in real time
- Also communicates with the complained companies via chat, being able to report more details about the cause of their call
- Possibility of opening a ticket for several companies integrated into the solution

Respondent
- Answering calls and closing
- Track all call openings via Application and Web
- Creates chats to communicate with the complainant
- Schedule face-to-face visits

In addition, it is possible to send and receive photos and documents indicating each call made.