SBB FreeSurf

SBB FreeSurf icon

SBB FreeSurf

Schweizerische Bundesbahnen SBB

1.1

838 ratings

100,000+

downloads

Free

In this app, users can register their mobile number to access free internet on SBB trains and receive connection status notifications. Includes automated registration, SMS confirmation, and support for multiple mobile providers.

AppRecs review analysis

AppRecs rating 1.1. Trustworthiness 71 out of 100. Review manipulation risk 17 out of 100. Based on a review sample analyzed.

☆☆☆☆

1.1

AppRecs Rating

Ratings breakdown

5 star

0%

4 star

0%

3 star

0%

2 star

11%

1 star

89%

What to know

Pricing complaints

Many low ratings mention paywalls or pricing

Mixed user feedback

Average 1.1★ rating suggests room for improvement

High negative review ratio

100% of sampled ratings are 1–2 stars

About SBB FreeSurf

Internet access free of charge from the app. SBB FreeSurf is available on all SBB long-distance trains (IC and IR). SBB FreeSurf is based on the excellent mobile phone coverage along the Swiss rail routes – passengers can benefit from a faster and smoother internet connection with more bandwidth than you get with conventional train Wi-Fi. Customers with a digitec, Quickline, Salt (Das Abo, GoMo, Lidl Connect are included), Sunrise or Swisscom mobile phone contract can surf the internet for free with die SBB FreeSurf app.

Passengers from abroad will be able to surf the internet for free with a SIM card (also eSIM) from a mobile phone provider participating in SBB FreeSurf. Trains with a free internet connection are marked with «FS» (for FreeSurf) in the online timetable.

When boarding the train, the customers can open the SBB FreeSurf app. Automatic recognition takes place using a beacon. After registering successfully, the customers will receive an SMS text confirming that they can surf for free via their mobile phone provider. When alighting from the train or switching off the connection, you will receive a message stating that free internet access is no longer active. We only need customers to provide the mobile number to be used for registration.

https://www.sbb.ch/en/station-services/during-your-journey/on-board-service/freesurf.html
SBB FreeSurf Screenshots
Screenshot 1Screenshot 2Screenshot 3

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Reviews for SBB FreeSurf

Nick Swiss

12/28/2025

You need to have a Swiss number, plus you need to be a specific customer of a specific company... Shame on you, don't mislead people with free surf... Better name, Swiss customer free surf... And no, not everyone visiting Switzerland has a Swiss esim card, actually the majority doesn't have it... And also, worst customer service posible, no help here, rating 1.7 stars, nearly everyone is disappointed, and every message reply to all those negative reviews, is generic without solution. 1*

Alvis Huijsmans

12/27/2025

Terribly exploitative design. Only used to make things more restrictive. Their responses to other reviews saying that this is a superior method of connecting are outright lies.

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