SBB FreeSurf
Schweizerische Bundesbahnen SBB
1.1 ★
838 ratings
100,000+
downloads
Free
In this app, users can register their mobile number to access free internet on SBB trains and receive connection status notifications. Includes automated registration, SMS confirmation, and support for multiple mobile providers.
AppRecs review analysis
AppRecs rating 1.1. Trustworthiness 71 out of 100. Review manipulation risk 17 out of 100. Based on a review sample analyzed.
★☆☆☆☆
1.1
AppRecs Rating
Ratings breakdown
5 star
0%
4 star
0%
3 star
0%
2 star
11%
1 star
89%
What to know
⚠
Pricing complaints
Many low ratings mention paywalls or pricing
⚠
Mixed user feedback
Average 1.1★ rating suggests room for improvement
⚠
High negative review ratio
100% of sampled ratings are 1–2 stars
About SBB FreeSurf
Passengers from abroad will be able to surf the internet for free with a SIM card (also eSIM) from a mobile phone provider participating in SBB FreeSurf. Trains with a free internet connection are marked with «FS» (for FreeSurf) in the online timetable.
When boarding the train, the customers can open the SBB FreeSurf app. Automatic recognition takes place using a beacon. After registering successfully, the customers will receive an SMS text confirming that they can surf for free via their mobile phone provider. When alighting from the train or switching off the connection, you will receive a message stating that free internet access is no longer active. We only need customers to provide the mobile number to be used for registration.
https://www.sbb.ch/en/station-services/during-your-journey/on-board-service/freesurf.html
SBB FreeSurf Screenshots
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Reviews for SBB FreeSurf
Nick Swiss
12/28/2025
You need to have a Swiss number, plus you need to be a specific customer of a specific company... Shame on you, don't mislead people with free surf... Better name, Swiss customer free surf... And no, not everyone visiting Switzerland has a Swiss esim card, actually the majority doesn't have it... And also, worst customer service posible, no help here, rating 1.7 stars, nearly everyone is disappointed, and every message reply to all those negative reviews, is generic without solution. 1*
Alvis Huijsmans
12/27/2025
Terribly exploitative design. Only used to make things more restrictive. Their responses to other reviews saying that this is a superior method of connecting are outright lies.