The Geographic Institute Agustín Codazzi, as an entity that provides geographic, cartographic, agrological, cadastral, geodesic and geospatial technology services, has the goal of providing attention to the public, for which it has been designed as a permanent monitoring task for the user. to optimize the service and in this way make possible the process of continuous improvement.
With the aim of contributing to the modernization of the entity, the IGAC launches the new "IGAC / mobile" application, a tool that will connect the interested parties with the State in a simple way, where it will seek to optimize the service cycle of the institute and thus generate the capitals experiences of satisfaction and greater efficiency in the attention related to the different areas of the service.
This application is free and available for the IOS and Android system. It has the following features:
1. Chat: Allows the value groups of the government entity to receive orientation 24 hours a day. A virtual agent will be available from 7:30 a.m. until 3:45 p.m.
2. Regulations: The Regulatory Manager of the Public Service can be consulted from his cell phone with his concepts and jurisprudence.
3. Frequently asked questions.
4. Direct access to the portal of the institution
5. Procedures and services for the citizen: The national cadastral certificate will be issued. Through this option the service requester may request this document, pay it from the app and receive it by email.
6. Push notifications to alert of new products, services or events related to the entity.
With these added values the organization improves the experience of the requirement by making the whole process simple, facilitating accessibility in the procedures offered by the IGAC, reducing waiting times, personalizing services and finally, increasing productivity.
With the aim of contributing to the modernization of the entity, the IGAC launches the new "IGAC / mobile" application, a tool that will connect the interested parties with the State in a simple way, where it will seek to optimize the service cycle of the institute and thus generate the capitals experiences of satisfaction and greater efficiency in the attention related to the different areas of the service.
This application is free and available for the IOS and Android system. It has the following features:
1. Chat: Allows the value groups of the government entity to receive orientation 24 hours a day. A virtual agent will be available from 7:30 a.m. until 3:45 p.m.
2. Regulations: The Regulatory Manager of the Public Service can be consulted from his cell phone with his concepts and jurisprudence.
3. Frequently asked questions.
4. Direct access to the portal of the institution
5. Procedures and services for the citizen: The national cadastral certificate will be issued. Through this option the service requester may request this document, pay it from the app and receive it by email.
6. Push notifications to alert of new products, services or events related to the entity.
With these added values the organization improves the experience of the requirement by making the whole process simple, facilitating accessibility in the procedures offered by the IGAC, reducing waiting times, personalizing services and finally, increasing productivity.
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