Vertask

Vertask is a cloud-based ticketing system and task management that allows you to track and resolve your goals and user requests quickly. It also helps you manage your documentation, so you can share it with team members, or transfer knowledge in an efficient manner. You can also keep track of your contracts and set reminders on renewals.

Working on a helpdesk and seeing the same requests often? Create re-usable task templates with prefilled data to quickly recreate the requests in the future, or to schedule automatically assigned tasks for yourself. You can assign users, agents to tasks, and add affect locations or assets.