■ the smartphone de contact
Sumaho de contact, using the smartphone, can be queried with respect to partners like the services and products, is an application that the expressive power of the smartphone the question or questions can be directed to resolve take full advantage.
For example, when you want to know how to operate for a certain application, multiplied by the previous if the instruction manual read Dari telephone to support center, there was a need to hear how to operate.
In the smartphone de contact, that continue to touch the screen to interactive options that you want to know how to operate and launch the app, to talk screen style, you can query.
Therefore without a complex operation, you can know what you want to know immediately. It should be noted that the reply will be able to receive immediately the information necessary to perform a virtual agent.
If you do not know the operation in the interaction with the virtual agent, you can also connect to directly support center.
Etc. In this way inquiry message or phone, depending on the user us with the most easy-to-understand answer.
Also in the call with the support center, since it is possible to send an image or a variety of other file, you can get easy-to-understand support and advice to more smoothly.
Sumaho de contact is not the only interaction with the support center. Or me to display the week and ask the place as the voice of the contact's name, it is the wide variety that can purchase a ticket from the app.
■ Function
· Voice calls
Free call function using the SIP protocol
·chat
A variety of information transmission and reception functions, such as photographs, various files, video and location information
PUSH notification feature
· FAQ using virtual agent
Sent messages, automatic answers to choices
FAQ management function
And companies like cooperation with your CTI system
Interface to work with companies like Concerning Copyrights
Interface to work with the agent screen (CRM)
AVAYA, cooperation with various CTI products, including Genesys, the CIC
Corresponding to the on-premise / cloud
Of-latency information delivery
The call waiting time of an operator, display of information, such as congestion and recommendations
Sumaho de contact, using the smartphone, can be queried with respect to partners like the services and products, is an application that the expressive power of the smartphone the question or questions can be directed to resolve take full advantage.
For example, when you want to know how to operate for a certain application, multiplied by the previous if the instruction manual read Dari telephone to support center, there was a need to hear how to operate.
In the smartphone de contact, that continue to touch the screen to interactive options that you want to know how to operate and launch the app, to talk screen style, you can query.
Therefore without a complex operation, you can know what you want to know immediately. It should be noted that the reply will be able to receive immediately the information necessary to perform a virtual agent.
If you do not know the operation in the interaction with the virtual agent, you can also connect to directly support center.
Etc. In this way inquiry message or phone, depending on the user us with the most easy-to-understand answer.
Also in the call with the support center, since it is possible to send an image or a variety of other file, you can get easy-to-understand support and advice to more smoothly.
Sumaho de contact is not the only interaction with the support center. Or me to display the week and ask the place as the voice of the contact's name, it is the wide variety that can purchase a ticket from the app.
■ Function
· Voice calls
Free call function using the SIP protocol
·chat
A variety of information transmission and reception functions, such as photographs, various files, video and location information
PUSH notification feature
· FAQ using virtual agent
Sent messages, automatic answers to choices
FAQ management function
And companies like cooperation with your CTI system
Interface to work with companies like Concerning Copyrights
Interface to work with the agent screen (CRM)
AVAYA, cooperation with various CTI products, including Genesys, the CIC
Corresponding to the on-premise / cloud
Of-latency information delivery
The call waiting time of an operator, display of information, such as congestion and recommendations
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