hard to navigate/messy design

The order status does not get updated. There's no response when emailing them. And the messenger chat bot, as always, is useless. Placed order om 1st April, received 4th April, and the order itself online still is in packing status. And packaging isnt even on a box, its lile buying from their store, just in a paperbag. Poor service and experience for first time buyers

I wanted to share my feedback based on a recent experience with your customer service. Despite being promised a callback regarding a simple inquiry about your return/exchange policy, I never received the expected call back. This has left me disappointed as I was seeking a resolution and clarification. I value your products/services but the lack of follow-through on promised communication has impacted my perception of your customer service. I hope this feedback helps in improving the overall exp.

Recent updates have improved the lagging of the app, but there's still so much to work on GOOD: Responsive customer care agents, easy navigation, UI design, extensive brand option, legit products BAD: No cancel option. U need to get their CC agent to do it for u. Some product pages lack even the basic ingredient list w/c is important for those with allergies, health concerns, etc. Prices for some products are much higher compared to other distributors. Need more products from each brand

App is very slow. Images takes a minute to reload.