In this guest satisfaction management app, you can assign, track, and resolve guest complaints. Includes case tracking, automated notifications, and real-time status updates.
AppRecs review analysis
AppRecs rating 4.1. Trustworthiness 60 out of 100. Review manipulation risk 21 out of 100. Based on a review sample analyzed.
★★★★☆
4.1
AppRecs Rating
Ratings breakdown
5 star
67%
4 star
0%
3 star
17%
2 star
8%
1 star
8%
What to know
✓
Low review manipulation risk
21% review manipulation risk
✓
Good user ratings
67% positive sampled reviews
About Workpulse GiSMo
GUEST SATISFACTION MANAGEMENT (GSM) SYSTEM
Your guest complaints are quickly processed and organized giving you and your team end-to-end and full visibility into the status of each case. One place to view, assign, track, and resolve all of your cases.
AUTOMATED NOTIFICATION
Engage owners of complaint cases right away through push notification. Get the right owners in your organization engaged and working on their complaints with full insight into the status of each case. Drive staff to resolve guest complaints quickly. Internal communication channel keeps the management informed.
GUEST COMPLAINT TRACKING
Take full lifecycle control of your entire guest complaint tracking process. Eliminate the need to use emails, spreadsheets, text messages, and phone to track guest complaints. Ensure a complaint always has an assigned owner and never falls into the black hole. Guarantee 100% complaint case resolution.
CASE-BY-CASE PROGRESS VISIBILITY & REAL-TIME STATUS
Track the status of each guest complaint real-time. Always know what’s going on. Track guest complaints and resolution to help you and your team maintain or improve your guest satisfaction service goals.
SEAMLESS COMMUNICATION & FEEDBACK CHANNEL
Assign cases to the appropriate manager, add notes, track initial and final resolution, and provide feedback to the brand. You’ll never waste time wondering who’s responding to which case and making your guests happy.
With the Workpulse GiSMo App, the pulse of your guest satisfaction is in the palm of your hand.
IMPORTANT NOTE
Requires a valid and current Workpulse account. Don’t have one? Please visit our website, and we’ll take it from there!
Your guest complaints are quickly processed and organized giving you and your team end-to-end and full visibility into the status of each case. One place to view, assign, track, and resolve all of your cases.
AUTOMATED NOTIFICATION
Engage owners of complaint cases right away through push notification. Get the right owners in your organization engaged and working on their complaints with full insight into the status of each case. Drive staff to resolve guest complaints quickly. Internal communication channel keeps the management informed.
GUEST COMPLAINT TRACKING
Take full lifecycle control of your entire guest complaint tracking process. Eliminate the need to use emails, spreadsheets, text messages, and phone to track guest complaints. Ensure a complaint always has an assigned owner and never falls into the black hole. Guarantee 100% complaint case resolution.
CASE-BY-CASE PROGRESS VISIBILITY & REAL-TIME STATUS
Track the status of each guest complaint real-time. Always know what’s going on. Track guest complaints and resolution to help you and your team maintain or improve your guest satisfaction service goals.
SEAMLESS COMMUNICATION & FEEDBACK CHANNEL
Assign cases to the appropriate manager, add notes, track initial and final resolution, and provide feedback to the brand. You’ll never waste time wondering who’s responding to which case and making your guests happy.
With the Workpulse GiSMo App, the pulse of your guest satisfaction is in the palm of your hand.
IMPORTANT NOTE
Requires a valid and current Workpulse account. Don’t have one? Please visit our website, and we’ll take it from there!
Workpulse GiSMo Screenshots
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Reviews for Workpulse GiSMo
A Google user
4/16/2018
Awesome app to track complaint and valuable feedback of customers
A Google user
3/15/2018
Having problems receiving notifications on Android phone. Checked settings and should be getting them. Is this app designed to work only on Iphones?
