Notifying of the breakage of a sidewalk, the poor condition of a street or the fall of a traffic signal is already easier. The Santa Cruz de Bezana City Council has made a mobile application available to residents that allows incidents on public roads to be reported directly so that they can be resolved. Minor works are, in many cases, more important to the citizen than the execution of other major works.
It is a further step towards being closer to the citizen through social networks and mobile telephony, this application allows citizens to be the eyes and ears of the city, making Santa Cruz de Bezana a better space.
It is an easy and manageable application and allows citizens to carry out the entire process, know the status of the processing of their incident and see the status of it
The application can be downloaded through the Play Store (for Android) looking for Bezana up to date, development for terminals with IOS (Apple) operating system is planned soon.
Once the program is downloaded, the user can select the type of incident or suggestion that he wants to communicate (Public Lighting, Parks and Gardens, etc.). Later, by means of geolocation by GPS, the user will be able to know his position and select the element of the public infrastructure in poor condition, and will be offered the possibility of photographing it. You can add comments about it and send it. The municipal technicians will automatically receive the notification. All notifications that are received will be classified and it will be determined whether the intervention should be urgent or not. The person who has reported the incident will be able to review its status in this program, that is, if it is resolved or in process.
It is a further step towards being closer to the citizen through social networks and mobile telephony, this application allows citizens to be the eyes and ears of the city, making Santa Cruz de Bezana a better space.
It is an easy and manageable application and allows citizens to carry out the entire process, know the status of the processing of their incident and see the status of it
The application can be downloaded through the Play Store (for Android) looking for Bezana up to date, development for terminals with IOS (Apple) operating system is planned soon.
Once the program is downloaded, the user can select the type of incident or suggestion that he wants to communicate (Public Lighting, Parks and Gardens, etc.). Later, by means of geolocation by GPS, the user will be able to know his position and select the element of the public infrastructure in poor condition, and will be offered the possibility of photographing it. You can add comments about it and send it. The municipal technicians will automatically receive the notification. All notifications that are received will be classified and it will be determined whether the intervention should be urgent or not. The person who has reported the incident will be able to review its status in this program, that is, if it is resolved or in process.
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