SCR-CCM has customised workflows defined and helps in facilitating collaboration between departments while providing a Dashboard of individual cases for efficient decision making and prompt corrective and preventive action (CAPA).
Tracking customer issue and complaints management process in real-time.
It provides complete visibility into the customer issues and complaints life cycle with comprehensive aggregate reporting as well as individual case status tracking.
Provides statistics and data by a variety of parameters such as by status, category, priority and action type.
It allows systematic decision-making and timely communication to all affected customers as well as internal groups.
Tracking customer issue and complaints management process in real-time.
It provides complete visibility into the customer issues and complaints life cycle with comprehensive aggregate reporting as well as individual case status tracking.
Provides statistics and data by a variety of parameters such as by status, category, priority and action type.
It allows systematic decision-making and timely communication to all affected customers as well as internal groups.
Show More
