The system is intended to manage all requests made by their customers quickly and easily. It is a tool easy to use, with a clean interface, very objective and most importantly, has all the resources and information necessary for control requests.
Below are described some of the key features that the HelpDesk system features:
1 - Requisition Control: Manage the workflow of the requests made by the user. Controls the amount of hours worked for each charge, providing metrics for evaluating performance and SLA.
2 - Financial Control: Controls the payments according to the hours worked on each request. The system provides graphics for a management evaluation of the contracts for each customer, batch files / banking return, generation of slips and etc.
3 - Monitoring: Provides monitoring of requests for consultations, worked hours statements and financial reports such as billing and others.
4 - Setup: Provides resources for email account setup, corporate website, company logo and bank account.
It is important to mention that the HelpDesk system is also perfect for professionals working as a freelancer, because it offers the key features that will be used by them and their customers, in addition to enabling access to the system with customer profile.
Below are described some of the key features that the HelpDesk system features:
1 - Requisition Control: Manage the workflow of the requests made by the user. Controls the amount of hours worked for each charge, providing metrics for evaluating performance and SLA.
2 - Financial Control: Controls the payments according to the hours worked on each request. The system provides graphics for a management evaluation of the contracts for each customer, batch files / banking return, generation of slips and etc.
3 - Monitoring: Provides monitoring of requests for consultations, worked hours statements and financial reports such as billing and others.
4 - Setup: Provides resources for email account setup, corporate website, company logo and bank account.
It is important to mention that the HelpDesk system is also perfect for professionals working as a freelancer, because it offers the key features that will be used by them and their customers, in addition to enabling access to the system with customer profile.
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