Take advantage of the convenience that is newly launched at DGB Life's mobile customer service counter.
■ Financial Transaction Guide
If you are using the mobile customer service for the first time, you must agree to the basic terms and conditions of financial transactions through authentication of an accredited certificate.
01 Certification Center> Go to the accredited certificate management menu
After entering the'Authentication Center> Manage Accredited Certificates' menu, touch the'Register' button.
02 Agreement to use and input of personal information
After completing the consent for use, enter your name and social security number and touch the'Self-verification' button.
03 Select public certificate and enter password
After selecting the registration target public certificate, enter the password to complete the authentication.
04 Completion of registration of accredited certificate
After registration of the accredited certificate is completed, the financial transaction member can log in with the accredited certificate.
■ Business Service Information
[Contract management]
01 My comprehensive information
Customer Information You can search contact information, subscription insurance status, unreceived insurance, and insured assets information.
02 Insurance contract inquiry
You can search contract details, subscription details, guarantee details, payment details, and reserves details of the holding contract.
03 Automatic transfer management
You can apply for or cancel the automatic transfer of insurance premiums and automatic transfer of the insurance contract loan principal.
04 Change customer address/contact
You can inquire and change the customer address/contact information, the place of receipt of the invitation letter, and the information rejection information.
05 Batch change of financial transaction address
You can apply for a collective change to other financial institutions for address information among customer information registered with DGB Life Insurance.
06 Marketing agreement
You may request or withdraw your consent regarding collection/use/inquiry/provision of personal (credit) information for business purposes.
07 Safe sales monitoring
The product description at the time of insurance subscription, familiarity with the terms and conditions, receipt of subscription, and handwritten signature are checked again through a questionnaire.
[Insurance contract loan]
01 Insurance contract loan application
Payment can be received by borrowing money within the scope of the cancellation refund amount of the insurance contract.
02 Repayment of principal and interest
You can repay the loan amount of your current insurance contract in the form of full, partial, or interest payment.
03 Insurance contract loan details inquiry
You can inquire the details of the insurance contract loan and principal repayment.
[Payment of insurance premiums]
01 Basic insurance premium payment
This premium must be paid during the premium payment period, and may become invalid if two months are overdue.
02 Payment of free insurance premiums
For universal products, insurance premiums can be paid freely after the mandatory payment period. (Over 10,000 won ~ within the basic insurance premium amount)
03 Payment of additional insurance premiums
In addition to basic or free insurance premiums, additional premiums can be paid in units of 10,000 won.
[Payment service]
01 Interim withdrawal and withdrawal
You can receive an intermediate payment within a certain range for the cancellation refund of the insurance contract you signed up for.
02 Survival benefit withdrawal
Benefits may be paid if the insured survives for a certain period of time agreed upon at the time of insurance contract.
03 Maturity benefit withdrawal
Upon reaching the expiration of the guarantee period, the beneficiary can receive a refund at the request of the contractor and beneficiary.
04 Cancellation refund
If the insurance contract is canceled in the middle of the insurance contract, you can receive an amount deducting the operating expenses and cancellation deductions from the insurance premium reserve.
05 Withdrawal of dormant insurance
Even if you have the right to receive it, you can receive various insurance benefits and payments that have not been claimed for a long time.
[Accident insurance claim]
01 Accident insurance claim
If both the insured and the beneficiary are the same, you can apply for a billing amount less than KRW 1 million at the mobile customer counter.
02 Accident Insurance Payment Status
You can inquire about the status of the application for accident insurance claims and the status of claims that are in progress after receipt.
[Fund change]
01 Fund incorporation/saving ratio change
You can change the rate at which premiums (basic premiums, additional premiums) are transferred to the fund and accumulated.
02 Application for automatic redistribution of funds
You can search the history of the automatic redistribution application for the insurance premiums (basic insurance premiums, additional paid insurance premiums) of the currently held fund.
[Service center]
01 Issuance of documents (certificate)
Documents (certificates) can be issued by email or fax.
02 Securities reissue
You can get the securities of your current contract by email or fax.
03 Certificate issuance status
You can inquire the status of issuance of documents (certificates).
04 Withdrawal of subscription
You can withdraw your subscription within 15 days from the date you receive the insurance policy.
■ App access permission information
In accordance with the [Act on Promotion of Information and Communication Network Utilization and Information Protection, etc.] and the amendment to the enforcement ordinance of the same Act, the following is a guide on the access rights used at DGB Life's mobile window.
[Required access rights]
01 SMS text
It is used for identification when changing insurance contract loans, payment services, and mobile phone information.
02 phone
It is used for DGB Life's call center and DGB Life's FC phone connection.
03 camera
It is used to shoot attachments when claiming KYC or accident insurance.
04 Photos, media, files
It is used to import attachments from the gallery when claiming KYC or accident insurance.
It is used to log in to a public certificate with disk access privileges, and to transmit (read, copy) public certificates.
05 Apps displayed on top of other apps
It is used to display information on top of other apps.
[Optional access rights]
none
[Agree and withdrawal of access rights]
You can do this in'Settings> Applications> DGB Life> Permissions' (Android 6.0 or higher).
■ Financial Transaction Guide
If you are using the mobile customer service for the first time, you must agree to the basic terms and conditions of financial transactions through authentication of an accredited certificate.
01 Certification Center> Go to the accredited certificate management menu
After entering the'Authentication Center> Manage Accredited Certificates' menu, touch the'Register' button.
02 Agreement to use and input of personal information
After completing the consent for use, enter your name and social security number and touch the'Self-verification' button.
03 Select public certificate and enter password
After selecting the registration target public certificate, enter the password to complete the authentication.
04 Completion of registration of accredited certificate
After registration of the accredited certificate is completed, the financial transaction member can log in with the accredited certificate.
■ Business Service Information
[Contract management]
01 My comprehensive information
Customer Information You can search contact information, subscription insurance status, unreceived insurance, and insured assets information.
02 Insurance contract inquiry
You can search contract details, subscription details, guarantee details, payment details, and reserves details of the holding contract.
03 Automatic transfer management
You can apply for or cancel the automatic transfer of insurance premiums and automatic transfer of the insurance contract loan principal.
04 Change customer address/contact
You can inquire and change the customer address/contact information, the place of receipt of the invitation letter, and the information rejection information.
05 Batch change of financial transaction address
You can apply for a collective change to other financial institutions for address information among customer information registered with DGB Life Insurance.
06 Marketing agreement
You may request or withdraw your consent regarding collection/use/inquiry/provision of personal (credit) information for business purposes.
07 Safe sales monitoring
The product description at the time of insurance subscription, familiarity with the terms and conditions, receipt of subscription, and handwritten signature are checked again through a questionnaire.
[Insurance contract loan]
01 Insurance contract loan application
Payment can be received by borrowing money within the scope of the cancellation refund amount of the insurance contract.
02 Repayment of principal and interest
You can repay the loan amount of your current insurance contract in the form of full, partial, or interest payment.
03 Insurance contract loan details inquiry
You can inquire the details of the insurance contract loan and principal repayment.
[Payment of insurance premiums]
01 Basic insurance premium payment
This premium must be paid during the premium payment period, and may become invalid if two months are overdue.
02 Payment of free insurance premiums
For universal products, insurance premiums can be paid freely after the mandatory payment period. (Over 10,000 won ~ within the basic insurance premium amount)
03 Payment of additional insurance premiums
In addition to basic or free insurance premiums, additional premiums can be paid in units of 10,000 won.
[Payment service]
01 Interim withdrawal and withdrawal
You can receive an intermediate payment within a certain range for the cancellation refund of the insurance contract you signed up for.
02 Survival benefit withdrawal
Benefits may be paid if the insured survives for a certain period of time agreed upon at the time of insurance contract.
03 Maturity benefit withdrawal
Upon reaching the expiration of the guarantee period, the beneficiary can receive a refund at the request of the contractor and beneficiary.
04 Cancellation refund
If the insurance contract is canceled in the middle of the insurance contract, you can receive an amount deducting the operating expenses and cancellation deductions from the insurance premium reserve.
05 Withdrawal of dormant insurance
Even if you have the right to receive it, you can receive various insurance benefits and payments that have not been claimed for a long time.
[Accident insurance claim]
01 Accident insurance claim
If both the insured and the beneficiary are the same, you can apply for a billing amount less than KRW 1 million at the mobile customer counter.
02 Accident Insurance Payment Status
You can inquire about the status of the application for accident insurance claims and the status of claims that are in progress after receipt.
[Fund change]
01 Fund incorporation/saving ratio change
You can change the rate at which premiums (basic premiums, additional premiums) are transferred to the fund and accumulated.
02 Application for automatic redistribution of funds
You can search the history of the automatic redistribution application for the insurance premiums (basic insurance premiums, additional paid insurance premiums) of the currently held fund.
[Service center]
01 Issuance of documents (certificate)
Documents (certificates) can be issued by email or fax.
02 Securities reissue
You can get the securities of your current contract by email or fax.
03 Certificate issuance status
You can inquire the status of issuance of documents (certificates).
04 Withdrawal of subscription
You can withdraw your subscription within 15 days from the date you receive the insurance policy.
■ App access permission information
In accordance with the [Act on Promotion of Information and Communication Network Utilization and Information Protection, etc.] and the amendment to the enforcement ordinance of the same Act, the following is a guide on the access rights used at DGB Life's mobile window.
[Required access rights]
01 SMS text
It is used for identification when changing insurance contract loans, payment services, and mobile phone information.
02 phone
It is used for DGB Life's call center and DGB Life's FC phone connection.
03 camera
It is used to shoot attachments when claiming KYC or accident insurance.
04 Photos, media, files
It is used to import attachments from the gallery when claiming KYC or accident insurance.
It is used to log in to a public certificate with disk access privileges, and to transmit (read, copy) public certificates.
05 Apps displayed on top of other apps
It is used to display information on top of other apps.
[Optional access rights]
none
[Agree and withdrawal of access rights]
You can do this in'Settings> Applications> DGB Life> Permissions' (Android 6.0 or higher).
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