When it comes to helping your customers we are left with options like Contact Form, Email Support with help desk integration or ChatBots, or Linear Articles.
When you want your product to be scalable you will want something more than just having a help desk solution for replying to all the queries either through Emails or Live Chat.
Most of the Issues raised are always repeatable. It is also not possible to write all separate articles for all the common issues that happen on your platform.
Solution
With Due.work we have merged the concept of Feedback and Tickets (Fee - Kets).
Using Due.work a ticket can be raised in form of private feedback which can be later made public by admin to let other users solve the same problems themselves or comment on the same issue if they need further clarification. Slowly your roadmap with public feedbacks starts building along with your community.
How we integrate with your product?
Due.work provides a non-distracting widget that lives within your product through which your customer can create Tickets, Feedbacks, or read self-help articles.
With Due.work you will eventually have a community of your own product through which your customer can do several things like subscribing to an issue to sharing feedback or raising a ticket and all of this will be achieved within your product through our widget.
When you want your product to be scalable you will want something more than just having a help desk solution for replying to all the queries either through Emails or Live Chat.
Most of the Issues raised are always repeatable. It is also not possible to write all separate articles for all the common issues that happen on your platform.
Solution
With Due.work we have merged the concept of Feedback and Tickets (Fee - Kets).
Using Due.work a ticket can be raised in form of private feedback which can be later made public by admin to let other users solve the same problems themselves or comment on the same issue if they need further clarification. Slowly your roadmap with public feedbacks starts building along with your community.
How we integrate with your product?
Due.work provides a non-distracting widget that lives within your product through which your customer can create Tickets, Feedbacks, or read self-help articles.
With Due.work you will eventually have a community of your own product through which your customer can do several things like subscribing to an issue to sharing feedback or raising a ticket and all of this will be achieved within your product through our widget.
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