What is the Customer Mobile Networking hear?
It's a direct line of communication between citizens and the Government of the State of Amazonas, which aims to improve the quality of services offered to the population.
How it works?
The Ombudsman receives information from citizens, sent by Listen-AM network and forwards them to the responsible agencies so that they can answer them and solve them.
When the Ombudsman should be triggered?
When citizens have a suggestion, complaint, complaint, compliment or doubt. When the Amazonas State Government body sought for some reason, has not provided answer or solution to a particular application and when the service requested by the citizen does not run within the period stipulated by the responsible agency.
To trigger the Ombudsman citizens need to identify?
Yes, the Ombudsman does not process information without identification, but when necessary keeps confidential personal data, because only then can give an adequate return to the citizen.
What should be informed the Ombudsman?
Full name, email and address. The suggestion, complaint, complaint, compliment or question clearly containing information on organ, city, local, and indeed if desired attachment (image and / or video) of what happened.
It's a direct line of communication between citizens and the Government of the State of Amazonas, which aims to improve the quality of services offered to the population.
How it works?
The Ombudsman receives information from citizens, sent by Listen-AM network and forwards them to the responsible agencies so that they can answer them and solve them.
When the Ombudsman should be triggered?
When citizens have a suggestion, complaint, complaint, compliment or doubt. When the Amazonas State Government body sought for some reason, has not provided answer or solution to a particular application and when the service requested by the citizen does not run within the period stipulated by the responsible agency.
To trigger the Ombudsman citizens need to identify?
Yes, the Ombudsman does not process information without identification, but when necessary keeps confidential personal data, because only then can give an adequate return to the citizen.
What should be informed the Ombudsman?
Full name, email and address. The suggestion, complaint, complaint, compliment or question clearly containing information on organ, city, local, and indeed if desired attachment (image and / or video) of what happened.
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