Consumer Complaint Redressal System (CCRS) app
This application is designed to streamline the complaint management process for NBPDCL (North Bihar Power Distribution Company Ltd.) and SBPDCL (South Bihar Power Distribution Company Ltd.) officers. By providing an intuitive platform, officers can efficiently handle all assigned complaints, ensuring prompt resolution and adherence to service-level agreements (SLAs).
Key Features and Functionalities of officer mobile app:
Unified Complaint Dashboard: Offers a single-window overview for officers to monitor complaints—both personal assignments and team-wide cases.
Prioritization & Due Date Tracking: Clearly highlights pending complaints with corresponding due dates, ensuring timely resolution.
SLA Compliance Monitoring: Helps officers track and maintain service-level agreement standards, reducing delays and enhancing service quality.
Efficient Workflow Management: Enables officers to take necessary actions, update statuses, and communicate resolutions swiftly.
Collaborative Complaint Handling: Allows seamless coordination among team members to address complex cases with transparency and efficiency.
Real-time Notifications & Alerts: Ensures officers stay updated with complaint statuses, deadline reminders, and urgent escalations.
This app is designed to enhance productivity, accountability, and customer satisfaction by enabling a structured and effective complaint resolution mechanism. With its powerful dashboard and real-time monitoring features, NBPDCL and SBPDCL officers can optimize operations while ensuring customer grievances are handled with precision and professionalism.