MVVNL Helpdesk

Key Solution Components
Web based CRM for helpdesk
Web portal/App for officers
Web Portal/ app for consumers
Document management system
Integration with 1912


Details of Services

New Connection-Permanent
New Connection-Temporary
New Connection Home Visit Request
Prepaid Meter Connection
Attribute Change
Load enhancement/reduction
Tariff change
Bill Revision
Meter Replacement
Meter Test
Theft complaint
Permanent Disconnection
POS machine
Grievance
Enquiry