stop shop for all the support needs of your business users.
Simple to use features that allow the end user to get information or solve problems himself, and at any time, in the office or on the move, and on any device.
The mobile application is necessarily coupled to the web application providing the contracted services with SAS Poppins editor.
Detailed features:
- Chatbot
The Chatbot, or more precisely "Module Selfcare by virtual assistant" is a means available to the user to access the information they need face a problem regarding the use of company computers, or other area: general services, HR ...
Poppins Software has chosen to rely on patented algorithms and semantic analysis engine which, as its name suggests, translates a written request in natural language, offers choice of solutions in order of relevance and directly displays the user document corresponding to the request.
The Chatbot module can be coupled to the appointment-making module for users who would like to be reminded by the media after an inconclusive session selfcare.
- Summary of User tickets satisfaction survey
Interconnected with ITSM tool, the portal MyA offer the user the ability to view synthetically all the tickets he opened to support (incidents and requests) with many features:
· Progress Status
· Eventual appointment associated
· Automatic restart without asking for support
· Access to the satisfaction survey module - rating each session ticket by a star system
· Validations possible when the user is approver
· Access to the detailed content of the ticket
The user will see very easily where are its demandes.La communication is facilitated, which greatly reduces the number of calls to the hotline or DSI.Le of satisfaction survey module is a powerful tool for exchange with employees and provides regularly optimize tools for their analysis.
- Communication modules and warning
· Communication Module: This function is for your ISD teams (or the company's facilities manager). It offers the possibility to communicate with users on any type of information that can be useful: news, forthcoming events (moving, scheduled outage ...), launching new services office, reminder of good safety practices ... In short , anything that can help reduce the stress to the hotline by being proactive in communication.
· Module alerts: This function is managed by your company's IT support teams. It offers the possibility to alert in real time users of a current event which might affect them. For example: "printer failure on the 3rd floor of Building B" ...
These are "flash" messages displayed as a red banner on the portal MyA 'the connection.
This tool reduces the number of "informative" or solicitations relating to incidents already considered.
- Features specific to the mobile version
This application includes some features of the portal and proposes others that are specific, such as:
· The voice command for self-care
· Notifications: change of status of a ticket, requested approval of a ticket when the user is validator, new warning or communication ...
· The ability to use the camera
for, quite simply, open an incident with a picture ...
- Multi-language version
The portal and application are available in multi-language version of (EN, FR)
Simple to use features that allow the end user to get information or solve problems himself, and at any time, in the office or on the move, and on any device.
The mobile application is necessarily coupled to the web application providing the contracted services with SAS Poppins editor.
Detailed features:
- Chatbot
The Chatbot, or more precisely "Module Selfcare by virtual assistant" is a means available to the user to access the information they need face a problem regarding the use of company computers, or other area: general services, HR ...
Poppins Software has chosen to rely on patented algorithms and semantic analysis engine which, as its name suggests, translates a written request in natural language, offers choice of solutions in order of relevance and directly displays the user document corresponding to the request.
The Chatbot module can be coupled to the appointment-making module for users who would like to be reminded by the media after an inconclusive session selfcare.
- Summary of User tickets satisfaction survey
Interconnected with ITSM tool, the portal MyA offer the user the ability to view synthetically all the tickets he opened to support (incidents and requests) with many features:
· Progress Status
· Eventual appointment associated
· Automatic restart without asking for support
· Access to the satisfaction survey module - rating each session ticket by a star system
· Validations possible when the user is approver
· Access to the detailed content of the ticket
The user will see very easily where are its demandes.La communication is facilitated, which greatly reduces the number of calls to the hotline or DSI.Le of satisfaction survey module is a powerful tool for exchange with employees and provides regularly optimize tools for their analysis.
- Communication modules and warning
· Communication Module: This function is for your ISD teams (or the company's facilities manager). It offers the possibility to communicate with users on any type of information that can be useful: news, forthcoming events (moving, scheduled outage ...), launching new services office, reminder of good safety practices ... In short , anything that can help reduce the stress to the hotline by being proactive in communication.
· Module alerts: This function is managed by your company's IT support teams. It offers the possibility to alert in real time users of a current event which might affect them. For example: "printer failure on the 3rd floor of Building B" ...
These are "flash" messages displayed as a red banner on the portal MyA 'the connection.
This tool reduces the number of "informative" or solicitations relating to incidents already considered.
- Features specific to the mobile version
This application includes some features of the portal and proposes others that are specific, such as:
· The voice command for self-care
· Notifications: change of status of a ticket, requested approval of a ticket when the user is validator, new warning or communication ...
· The ability to use the camera
for, quite simply, open an incident with a picture ...
- Multi-language version
The portal and application are available in multi-language version of (EN, FR)
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