Ouvidoria On-line Itanhaém

The ombudsman system developed by City Connect is a tool that unites all service channels (such as telephone, e-mail or personal service) in a single application, streamlining the process and allowing a more efficient citizen participation in public administration issues of your municipality.

In the Online Ombudsman Itanhaem the citizen can:

Make an occurrence. To do this, the resident must download the application on their Smartphone, register their manifestation anonymously or authenticate, choose which category the event fits, inform the address and describe the problem, and send a photo. For example: a resident of the city noticed a hole in the road that is causing inconvenience to the local traffic and wants to report the problem. It can, through the application, send a photo and describe the street situation thus recording the occurrence.

In the On-line Ombudsman Itanhaém the city can:

The ombudsman, in turn, will have access to records of occurrences that will be analyzed and sent to the responsible sector. Within the set deadline, the body must present a response or solution to the problem within a set deadline.
Through a panel of tools available to the person in charge of the ombudsman's management, it is possible to follow the situation of occurrences:
* Number of occurrences;
* Control of occurrences attended, in progress or in arrears;
* Which categories have more occurrences;
* In which locations the occurrences are more frequent;
* What is the average time of attendance of occurrences
* Measure the level of service satisfaction