Helpdesk IT RSHAA

The Information Technology Problem Reporting and Handling Application is a system designed to simplify the reporting, monitoring, and handling of various information technology-related issues within an agency. Through this application, each user can submit reports of disruptions or problems with hardware, software, networks, or information systems quickly, in a structured, and well-documented manner.

Objectives:

Provide an official communication channel between users and the Information Technology team.

Expedite the identification and resolution of reported problems.

Improve work efficiency through a transparent and integrated tracking system.

Provide data and statistics for IT Service Performance analysis.

Build a responsive and documented work culture in every problem handling process.