Serbisap - a revolutionary WhatsApp system.
WhatsApp has become a popular communication channel in Israel. Every business is run in front of its customers through its WhatsApp line. But the more inquiries there are, the more service representatives are needed. WhatsApp limitations make it difficult to run a business from a single device.
We are happy to inform you that the Serbisap system has solved the problem for you, the whole team can provide an answer and support for "one WhatsApp line" without limiting devices / computers.
Instead of connecting the WhatsApp device to one computer or leaving it permanently in place at the business stand, each representative will have their own private access to the WhatsApp line and will be able to address the business needs from anywhere at any time alongside the rest of the system.
How It Works?
Serbisap is available as an application and also as a website on the computer. Each representative receives login information. The business owner will require the same representative to download the application or / and also connect to our web system.
Each representative will be able to read the WhatsApp messages received from the WhatsApp X line and send their reply back to the customer.
What are the benefits for the business owner?
1. Your team is available to give a quick response on WhatsApp because it does not have to be physically near the WhatsApp device.
2. The manager receives full transparency for the representatives' dealings with the customers.
3. It is possible to know which representative sent each message to the customer by (although the customer is not aware that a message was sent from the Serbisap system and not directly from WhatsApp).
4. Assign calls and manage permissions.
Is there a limit on the number of delegates?
We are here to resolve the limitation of one WhatsApp device. Therefore the number of representatives is not "limited" and we will make sure that it matches the requirements of your business.
Is it possible to send smart campaigns?
The answer is yes, with Serbisap you can create a long and dynamic message list for each customer.
What is meant by "dynamic"? This means that in each message you can include personal information such as first name, phone number or any other personal information.
In addition, we will let you know how many people clicked on the link in the message (if you decided to provide a link).
What are the CRM capabilities of the system?
1. Assigning a Service Representative - When there are a lot of inquiries, order is the key to victory. Our system makes it possible to assign employee X in front of customer Z and representative Y in front of customer W.
2. Opening and closing a call - with each incoming message from the customer, the call will open automatically. But representatives have the option to close a call (after answering) and thus you can know which customers are waiting for treatment and which inquiries have already been handled.
3. Full documentation - who sent a message, changed the name of the call, closed / opened the call, assigned a representative and more.
Is it possible to set an automatic message outside of business hours?
You can set business hours on a daily basis (Sunday, Monday, Tuesday ...) and send a return message to the customer such as "Thank you for your request, we are currently out of business hours and will get back to you as soon as possible".
Is it possible to run a smarter bot?
The answer is yes. We are proud to present our smart bot system.
The Lennon system makes it possible to have a conversation with the customer and obtain all possible information from him before the referral reaches the service representative.
But that's not all, we also know how to assign the service representative who is responsible for sales if the customer chooses sales instead of support and so on.
Tagging system
You can tag and filter the results with multiple tags for each call, such as "important customer", "new customer", "sales call", etc.
Interface to your systems
Do you have a system? Excellent, we will pull from you the name and description of the customer and with every new contact.
Is it possible to perform operations in our CRM system through Serbisap?
Indeed, all you have to do is provide us with a URL and we will make sure to show you it and the customer ID on the call details screen.
Is it possible to block spammers?
Yes.
Is it possible to hold several WhatsApp lines and share them with regular representatives or with some of them?
Yes. You can operate several WhatsApp lines with the help of the personal login information you will receive.
The association of service representatives is under the control of your business managers.
Do you have any more abilities?
The Serbisap system has a lot of other capabilities, but in the initial stage we recommend that you download the app, register and try it out. Our staff is available to you with any questions / assistance and requests you may need.
WhatsApp has become a popular communication channel in Israel. Every business is run in front of its customers through its WhatsApp line. But the more inquiries there are, the more service representatives are needed. WhatsApp limitations make it difficult to run a business from a single device.
We are happy to inform you that the Serbisap system has solved the problem for you, the whole team can provide an answer and support for "one WhatsApp line" without limiting devices / computers.
Instead of connecting the WhatsApp device to one computer or leaving it permanently in place at the business stand, each representative will have their own private access to the WhatsApp line and will be able to address the business needs from anywhere at any time alongside the rest of the system.
How It Works?
Serbisap is available as an application and also as a website on the computer. Each representative receives login information. The business owner will require the same representative to download the application or / and also connect to our web system.
Each representative will be able to read the WhatsApp messages received from the WhatsApp X line and send their reply back to the customer.
What are the benefits for the business owner?
1. Your team is available to give a quick response on WhatsApp because it does not have to be physically near the WhatsApp device.
2. The manager receives full transparency for the representatives' dealings with the customers.
3. It is possible to know which representative sent each message to the customer by (although the customer is not aware that a message was sent from the Serbisap system and not directly from WhatsApp).
4. Assign calls and manage permissions.
Is there a limit on the number of delegates?
We are here to resolve the limitation of one WhatsApp device. Therefore the number of representatives is not "limited" and we will make sure that it matches the requirements of your business.
Is it possible to send smart campaigns?
The answer is yes, with Serbisap you can create a long and dynamic message list for each customer.
What is meant by "dynamic"? This means that in each message you can include personal information such as first name, phone number or any other personal information.
In addition, we will let you know how many people clicked on the link in the message (if you decided to provide a link).
What are the CRM capabilities of the system?
1. Assigning a Service Representative - When there are a lot of inquiries, order is the key to victory. Our system makes it possible to assign employee X in front of customer Z and representative Y in front of customer W.
2. Opening and closing a call - with each incoming message from the customer, the call will open automatically. But representatives have the option to close a call (after answering) and thus you can know which customers are waiting for treatment and which inquiries have already been handled.
3. Full documentation - who sent a message, changed the name of the call, closed / opened the call, assigned a representative and more.
Is it possible to set an automatic message outside of business hours?
You can set business hours on a daily basis (Sunday, Monday, Tuesday ...) and send a return message to the customer such as "Thank you for your request, we are currently out of business hours and will get back to you as soon as possible".
Is it possible to run a smarter bot?
The answer is yes. We are proud to present our smart bot system.
The Lennon system makes it possible to have a conversation with the customer and obtain all possible information from him before the referral reaches the service representative.
But that's not all, we also know how to assign the service representative who is responsible for sales if the customer chooses sales instead of support and so on.
Tagging system
You can tag and filter the results with multiple tags for each call, such as "important customer", "new customer", "sales call", etc.
Interface to your systems
Do you have a system? Excellent, we will pull from you the name and description of the customer and with every new contact.
Is it possible to perform operations in our CRM system through Serbisap?
Indeed, all you have to do is provide us with a URL and we will make sure to show you it and the customer ID on the call details screen.
Is it possible to block spammers?
Yes.
Is it possible to hold several WhatsApp lines and share them with regular representatives or with some of them?
Yes. You can operate several WhatsApp lines with the help of the personal login information you will receive.
The association of service representatives is under the control of your business managers.
Do you have any more abilities?
The Serbisap system has a lot of other capabilities, but in the initial stage we recommend that you download the app, register and try it out. Our staff is available to you with any questions / assistance and requests you may need.
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