SyneFirst is a comprehensive help desk software that provides help desk support engineers and IT managers an integrated console to monitor all the IT requests generated from the users / employees in an organization. Through the tight integration of its Incident and Service Request Management processes around a common configuration management database (CMDB), the Service Management sub-module provides IT organizations with a highly efficient, effective, and dynamic mechanism. Through this, organizations can resolve incidents and problems and increase end-user satisfaction.
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