With this helpdesk app, you can manage customer support tickets, assign requests, and review responses from anywhere. Includes full dashboard access, ticket creation, private notes, and team collaboration features.

Get it for Android

Find it for iOS

★★☆☆☆

2.8

AppRecs Rating

Ratings breakdown

5 star

27%

4 star

3 star

15%

2 star

15%

1 star

38%

What to know

✓

Authentic reviews

Natural distribution, no red flags

⚠

Mixed user feedback

Average 2.7★ rating suggests room for improvement

⚠

High negative review ratio

54% of sampled ratings are 1–2 stars

About Teamwork Desk

Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.

Key Features:

• Manage your help desk on the go with full dashboard access
• Create new tickets and reply to existing tickets while you’re away from your desk
• Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more
• Add private notes to tickets to collaborate with your team
• Review and sign-off on replies from agents enrolled in training
• Generate time logs on all replies
• Search tickets
• Manage agents, customers and company profiles
• Create tasks directly in your linked Teamwork Projects installation

Questions? Click on the App Support link below and we'll be more than happy to help!

Love the app? Leave a quick review below!