3iDesk

An application to keep track of all activities of clients which can be of multiple processes/products. It also gives you the liberty to configure its stages and status as per your requirement. It is a very useful application for the companies having pro-active approach towards marketing and customer support.
It gives you an interface which shows upcoming, missed and attended activities. You can also assign separate teams for respective customer processes. You can specify the type of activity as call, email, meeting etc.
You can save vital information of clients like contact persons and their respective contact information.