ASKME FTTM ITB - Helpdesk Plat

ASKME FTTM ITB is a ticketing application that is used by employees and lecturers in the ITB FTTM environment, this technique is used by employees and lecturers to request assistance to various fields in the ITB FTTM so that it can be followed up and recorded systemically.

ASKME FTTM ITB as a helpdesk application allows sub-units to respond to service requests anywhere, anytime. Whether it's on the road or just away from a computer. Likewise with employees and lecturers who can request services anywhere and at any time without worrying that the request will not be served because all requests will be recorded on the system.

In this application employees and lecturers can make a ticket that is intended for various parts, such as:
- SISFO
- Employment
- Finance
- Infrastructure
- Academic
in addition there is also a menu that informs various website links that are often used by employees and lecturers to facilitate access to the website.

By using ASKME, the user who makes the service request ticket will be able to monitor the status of the request starting from the sent, working or finished work status, there is also information on how long the request was processed.

For further information, please contact the FTTM ITB SISFO team in the Basic Science Center B Building on the 5th floor