The entry of the globalization era as it is now has expanded the information space that the government must provide to the public. With the opening of the information space that must be provided by the government, the two-way communication pattern between the government and the community must be structured through a good system. This is done to minimize friction due to differences in understanding of the information conveyed.
The opening of the information space also has implications for the transparency of the Police in receiving public complaints as a form of the Police's concern for the community in the form of protection, protection and services.
The complaint is part of the public service, where the public can submit reports of cyber crime and get other police information.
Public complaints can be submitted through various channels, including through letters, but in the era of the Industrial Revolution 4.0, complaints began to switch to technology-based applications until online complaint applications were made.
Sub-Directorate V Siber Ditreskrimsus Polda East Java made an online complaint application called "JUST CLICK" which aims to facilitate people who are victims of cybercrime, especially those who are far from the police station anywhere and anytime in the jurisdiction of the East Java Regional Police.
The most important thing in managing public complaints is their speed in responding and following up on complaints, and this is a reflection of the pros and cons of the complaint service unit in an agency.
In the future, Subdit V Siber Ditreskrimsus Polda East Java hopes for the support of all and the seriousness of all related parties in order to achieve the desire to respond quickly to all incoming complaints.
The opening of the information space also has implications for the transparency of the Police in receiving public complaints as a form of the Police's concern for the community in the form of protection, protection and services.
The complaint is part of the public service, where the public can submit reports of cyber crime and get other police information.
Public complaints can be submitted through various channels, including through letters, but in the era of the Industrial Revolution 4.0, complaints began to switch to technology-based applications until online complaint applications were made.
Sub-Directorate V Siber Ditreskrimsus Polda East Java made an online complaint application called "JUST CLICK" which aims to facilitate people who are victims of cybercrime, especially those who are far from the police station anywhere and anytime in the jurisdiction of the East Java Regional Police.
The most important thing in managing public complaints is their speed in responding and following up on complaints, and this is a reflection of the pros and cons of the complaint service unit in an agency.
In the future, Subdit V Siber Ditreskrimsus Polda East Java hopes for the support of all and the seriousness of all related parties in order to achieve the desire to respond quickly to all incoming complaints.
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