In a business world as competitive as we currently live, good customer service becomes a key factor to achieve the success and growth of any organization.
In Canvia we look for a new way of doing things, one that takes us to the maximum satisfaction of our customers.
That is why we launched this app that allows the registration, tracking and escalation of the possible issues of our external customers in relation to the services we provide them, as well as the actions proposed by those responsible for their solution. It allows registering the problem, assigning it to a BU, assigning a responsible person, entering the immediate action plan, requesting the confirmation of the client and closing it, completing the complete cycle, with specific times for each task and a programmed scaling matrix to ensure compliance from the same.
But it also serves to our customers to provide feedback on the service we are providing through satisfaction surveys, simple, fast and with the agility demanded by these times, so that we can take action on those deviations that may be affecting our services. When deviations are found, the app assigns one of our executives to visit, deepen the information and plan action to reverse them. Again, with specific times for each task and an escalation matrix programmed to ensure compliance with them.
The benefits of this app:
1. Focus on the Client: Knowledge of their concerns to strengthen the service and continue on the path towards operational excellence.
2. Ensure the implementation of immediate action plans.
3. Continuous Improvement.
4. Fluid communication with our Clients.
5. Analytics.
6. Remote access and mobility: The client and our collaborators can connect from any device and place to enter the feedback and monitor the status of their case.
In Canvia we look for a new way of doing things, one that takes us to the maximum satisfaction of our customers.
That is why we launched this app that allows the registration, tracking and escalation of the possible issues of our external customers in relation to the services we provide them, as well as the actions proposed by those responsible for their solution. It allows registering the problem, assigning it to a BU, assigning a responsible person, entering the immediate action plan, requesting the confirmation of the client and closing it, completing the complete cycle, with specific times for each task and a programmed scaling matrix to ensure compliance from the same.
But it also serves to our customers to provide feedback on the service we are providing through satisfaction surveys, simple, fast and with the agility demanded by these times, so that we can take action on those deviations that may be affecting our services. When deviations are found, the app assigns one of our executives to visit, deepen the information and plan action to reverse them. Again, with specific times for each task and an escalation matrix programmed to ensure compliance with them.
The benefits of this app:
1. Focus on the Client: Knowledge of their concerns to strengthen the service and continue on the path towards operational excellence.
2. Ensure the implementation of immediate action plans.
3. Continuous Improvement.
4. Fluid communication with our Clients.
5. Analytics.
6. Remote access and mobility: The client and our collaborators can connect from any device and place to enter the feedback and monitor the status of their case.
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