GRTC On the Go
Via Transportation Inc.
4.4 ★
160 ratings
10,000+
downloads
Free
With this transit app, you can book on-demand rides for microtransit and paratransit services and share rides with others. Includes ride scheduling, real-time updates, accessibility features, and ride sharing options.
AppRecs review analysis
AppRecs rating 4.3. Trustworthiness 85 out of 100. Review manipulation risk 17 out of 100. Based on a review sample analyzed.
★★★★☆
4.3
AppRecs Rating
Ratings breakdown
5 star
79%
4 star
8%
3 star
2%
2 star
2%
1 star
10%
What to know
✓
Low review manipulation risk
17% review manipulation risk
✓
Credible reviews
85% trustworthiness score from analyzed reviews
✓
High user satisfaction
87% of sampled ratings are 4+ stars (4.4★ average)
About GRTC On the Go
Welcome aboard! The GRTC On the Go app is a whole new way to get around the Richmond region — book on-demand rides in advance for LINK microtransit and CARE paratransit services. It’s the smart, easy, and affordable way to go door-to-door in your community.
With a few taps, book an on-demand microtransit or paratransit ride in the app and our technology will pair you with other people headed your way.
How it works:
Download the GRTC On the Go app.
Book a ride on your phone.
Get picked up at your door or designated pickup point.
The app will tell you when your vehicle is on its way.
Share your ride with others to your destination.
What we’re about:
CONNECTED
LINK Microtransit connects you to your community in designated zones and to GRTC fixed routes (where available). CARE paratransit provides public transportation access to individuals with disabilities who may not be reasonably able to use GRTC fixed route bus service.
SHARED
Our origin-to-destination algorithm matches people headed in the same direction. This means you’re getting the convenience and comfort of a private ride with the efficiency, speed, and affordability of a public one.
ACCESSIBLE
All LINK and CARE vehicles are ADA accessible, so everyone can get to their destination with ease.
SUSTAINABLE
Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make our city a little bit greener and cleaner, every time you ride.
Questions? Reach out to GRTC Customer Service at 804-358-4782.
Enjoying the GRTC On the Go app? Throw us a 5-star rating!
With a few taps, book an on-demand microtransit or paratransit ride in the app and our technology will pair you with other people headed your way.
How it works:
Download the GRTC On the Go app.
Book a ride on your phone.
Get picked up at your door or designated pickup point.
The app will tell you when your vehicle is on its way.
Share your ride with others to your destination.
What we’re about:
CONNECTED
LINK Microtransit connects you to your community in designated zones and to GRTC fixed routes (where available). CARE paratransit provides public transportation access to individuals with disabilities who may not be reasonably able to use GRTC fixed route bus service.
SHARED
Our origin-to-destination algorithm matches people headed in the same direction. This means you’re getting the convenience and comfort of a private ride with the efficiency, speed, and affordability of a public one.
ACCESSIBLE
All LINK and CARE vehicles are ADA accessible, so everyone can get to their destination with ease.
SUSTAINABLE
Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make our city a little bit greener and cleaner, every time you ride.
Questions? Reach out to GRTC Customer Service at 804-358-4782.
Enjoying the GRTC On the Go app? Throw us a 5-star rating!
GRTC On the Go Screenshots
Tap to Rate:
Reviews for GRTC On the Go
Shannon “Loud Rainbow Chikkin” Shoffner
12/28/2025
every address is out of zone. this app is useless. I have to use the website to get stop time info. the old app was at least useable
Dorothy Fox
12/17/2025
very good ride Driver was nice and friendly
