A system for monitoring and tasking for employees working in the field of direct sales in the field of connecting subscribers to communication networks of the Internet provider Skynetcom.
Access to the system is provided by the head of the unit.
The application implements functions for making contact with potential customers.
Role "Seller"
- Adds objects to form contacts (you must allow the application access to the device’s geodata)
- Edits objects previously entered into the database by employees as the Call Center
- Looks through reports on the work done and draws up on its basis its own work plan
- Controls the availability of documents confirming the identity of the subscriber
Role "Technician"
- Receives tasks for connecting new subscribers after transferring this task from an employee with the Call Center role
The role of the Call Center
- Accepts ready-to-connect applications from an employee with the Seller role
- Delivers connection progress before signing a contract with a subscriber
- Controls the availability of documents confirming the identity of the subscriber
- The application informs the employee with the Call Center role of the availability of applications for connection to the work (you must allow the application to send notifications)
Role "Supervisor"
- Supervises the work of employees with the roles of Seller and Call Center using the generated reports
- Assigns payment of remuneration to employees with the role of Seller at the end of subscriber connection
Access to the system is provided by the head of the unit.
The application implements functions for making contact with potential customers.
Role "Seller"
- Adds objects to form contacts (you must allow the application access to the device’s geodata)
- Edits objects previously entered into the database by employees as the Call Center
- Looks through reports on the work done and draws up on its basis its own work plan
- Controls the availability of documents confirming the identity of the subscriber
Role "Technician"
- Receives tasks for connecting new subscribers after transferring this task from an employee with the Call Center role
The role of the Call Center
- Accepts ready-to-connect applications from an employee with the Seller role
- Delivers connection progress before signing a contract with a subscriber
- Controls the availability of documents confirming the identity of the subscriber
- The application informs the employee with the Call Center role of the availability of applications for connection to the work (you must allow the application to send notifications)
Role "Supervisor"
- Supervises the work of employees with the roles of Seller and Call Center using the generated reports
- Assigns payment of remuneration to employees with the role of Seller at the end of subscriber connection
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