Mental Health Act assessments are an essential tool that help care specialists get patients to the care they need. To carry out an assessment, Approved Mental Health Professionals (AMHPs) arrange ‘section 12’ qualified and registered doctors to visit their patient so that a full assessment of care need can take place. Arranging all of this isn’t easy – AMHPs have to trawl through contact lists, often paper-based and out of date, to try to contact a doctor who is qualified, local and available. This can take hours, even longer... and all the while, a patient remains waiting to receive the potentially lifesaving care and protection they need.
The NHS Midlands and Lancashire Commissioning Support Unit’s Customer Finance team recognise the inefficiency in the end-to-end process and the significant risks due to poor controls. They also currently have to deal with daily calls from doctors chasing for payment and, as it is paper-based, reporting is very limited.
It was clear to us there are both patient safety and experience benefits, along with efficiency savings for both Clinical Commissioning Groups and Commissioning Support Units to be realised with a better solution. Our in-house app development team, Digital Innovation – working with expert finance colleagues – have developed an innovative digital solution: Find me an S.12 Doctor. Available through an innovative web portal and phone app, our solution crafted from within and for the NHS makes sourcing an S.12 doctor rapid and hassle-free. Within minutes, AMHPs can geo-locate and select appropriate doctors from the local area and book them. Then, once the assessment is complete, the system offers an error and fraud-safe automated claims process that gives Clinical Commissioning Groups critical financial control.
Everyone benefits:
Patients
- Fast decisions mean a fast assessment so that the right care can be provided as quickly as possible
- Less distress and confusion for friends and family
- Better use of all public resources – A&E, policing, social care
AMHPs
- Quickly locate local, available and qualified S.12 doctors – no more lists, no more countless and fruitless phone calls
S.12 doctors
- Maximise their time and income by sharing their availability with local AMHPs
- Retention and growth of experience, skills and professional relationships
- One-click accept or decline assessment requests on their phone, whenever and wherever
- Easily submit claims and check on status – all paper-free!
NHS Clinical Commissioning Groups
- Streamline invoicing and payments – a finance claims processor is no-longer required
- Prevent errors or fraud that can and does occur with manual/paper systems, which also minimises the risk of legal action/litigation
- Advanced query and reporting tools
- Enables a faster clinical response, minimising delays and avoiding escalation
We welcome conversations about how we can share the cost-saving and patient benefits with your organisation. Our NHS-built app meets all our shared information governance standards and is made purely to free-up capacity in the NHS. With no shareholders or owners to pay, every penny of investment in our tool goes back into the NHS – either by freeing up resource or investing in more innovation that benefits our staff and patients.
Speak to us today for a demonstration or email: hello@digitalinnovationwm.nhs.uk
Developed from within the NHS, for the NHS by the Digital Innovation Unit
The NHS Midlands and Lancashire Commissioning Support Unit’s Customer Finance team recognise the inefficiency in the end-to-end process and the significant risks due to poor controls. They also currently have to deal with daily calls from doctors chasing for payment and, as it is paper-based, reporting is very limited.
It was clear to us there are both patient safety and experience benefits, along with efficiency savings for both Clinical Commissioning Groups and Commissioning Support Units to be realised with a better solution. Our in-house app development team, Digital Innovation – working with expert finance colleagues – have developed an innovative digital solution: Find me an S.12 Doctor. Available through an innovative web portal and phone app, our solution crafted from within and for the NHS makes sourcing an S.12 doctor rapid and hassle-free. Within minutes, AMHPs can geo-locate and select appropriate doctors from the local area and book them. Then, once the assessment is complete, the system offers an error and fraud-safe automated claims process that gives Clinical Commissioning Groups critical financial control.
Everyone benefits:
Patients
- Fast decisions mean a fast assessment so that the right care can be provided as quickly as possible
- Less distress and confusion for friends and family
- Better use of all public resources – A&E, policing, social care
AMHPs
- Quickly locate local, available and qualified S.12 doctors – no more lists, no more countless and fruitless phone calls
S.12 doctors
- Maximise their time and income by sharing their availability with local AMHPs
- Retention and growth of experience, skills and professional relationships
- One-click accept or decline assessment requests on their phone, whenever and wherever
- Easily submit claims and check on status – all paper-free!
NHS Clinical Commissioning Groups
- Streamline invoicing and payments – a finance claims processor is no-longer required
- Prevent errors or fraud that can and does occur with manual/paper systems, which also minimises the risk of legal action/litigation
- Advanced query and reporting tools
- Enables a faster clinical response, minimising delays and avoiding escalation
We welcome conversations about how we can share the cost-saving and patient benefits with your organisation. Our NHS-built app meets all our shared information governance standards and is made purely to free-up capacity in the NHS. With no shareholders or owners to pay, every penny of investment in our tool goes back into the NHS – either by freeing up resource or investing in more innovation that benefits our staff and patients.
Speak to us today for a demonstration or email: hello@digitalinnovationwm.nhs.uk
Developed from within the NHS, for the NHS by the Digital Innovation Unit
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