BIKETOWNpdx icon

BIKETOWNpdx

Lyft, Inc.

With this app, you can unlock bikes, pay for rides, and view transit schedules. Includes ride options, membership management, and transit information.

AppRecs review analysis

AppRecs rating 4.2. Trustworthiness 76 out of 100. Review manipulation risk 21 out of 100. Based on a review sample analyzed.

★★★★

4.2

AppRecs Rating

Ratings breakdown

5 star

78%

4 star

10%

3 star

3%

2 star

2%

1 star

7%

What to know

Low review manipulation risk

21% review manipulation risk

Credible reviews

76% trustworthiness score from analyzed reviews

Pricing complaints

Many low ratings mention paywalls or pricing

About BIKETOWNpdx

The official app for BIKETOWN, Portland’s bike share system.

BIKETOWN consists of a fleet of specially designed, sturdy and durable electric bikes that can be locked at any BIKETOWN station or bike rack throughout the city. Bike share is a greener, healthier way to get around — whether you’re commuting, running errands, meeting friends, or exploring in a new city.

The BIKETOWN App gives you access to hundreds of bikes in your area — unlock and pay directly from the app and get going.

The BIKETOWN App also shows upcoming public transit departures, including train lines, local buses, and streetcars.

Within the app, you can either purchase an annual BIKETOWN membership or single rides.

Happy riding!
BIKETOWNpdx Screenshots
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Reviews for BIKETOWNpdx

Eco A

Terrible customer support, lime resolved same issue with no lip service

Even though I prefer the functionality of Biketown scooters over Lime scooters, I will always choose Lime over Biketown because their customer support near-instantly resolved a problem Biketown would not fix. Biketown support refused to end my ride or acknowledge that I was in a parking zone when my location in the app was inaccurate, even after sending a photo of the scooter locked in front of the biketown/lime parking sign. They kept telling me things like “move closer to the parking zone” when I couldn’t possibly get any closer, and the app showed me 20 feet over in the street. They said they couldn’t remotely end my ride and it’d automatically end after 25 hours. This was unacceptable because I was supposed to be leaving on a camping trip with no cell service. I had to ride the scooter about half a mile away to park it and walk back, turning a 10-minute ride into a 45-minute ordeal. I nearly missed the trip as a result. A week later, I ran into the same issue with Lime, and after I messaged support my ride was ended near-instantly with zero back-and-forth. Additionally, there is no simple way to report being unable to start a ride and I was charged to unlock a non-functioning scooter. Lime makes it easy to report this issue. I was also forced to walk a mile at 1am after the app wouldn’t load scooter locations or scan scooters directly in front of me despite my internet working perfectly.

Omouko

Not working two days, nor customer service

App not working, tried everything included reinstalling. Now disappeared from Home Screen. No help available. Had grown used to it now unusable.

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