Infor SyteLine Service
Infor Global Solutions, Inc.
2.4 ★
store rating
Free
AppRecs review analysis
AppRecs rating 2.2. Trustworthiness 85 out of 100. Review manipulation risk 20 out of 100. Based on a review sample analyzed.
★★☆☆☆
2.2
AppRecs Rating
Ratings breakdown
5 star
25%
4 star
6%
3 star
6%
2 star
6%
1 star
56%
What to know
✓
Low review manipulation risk
20% review manipulation risk
✓
Credible reviews
85% trustworthiness score from analyzed reviews
⚠
Mixed user feedback
Average 2.4★ rating suggests room for improvement
About Infor SyteLine Service
Infor SyteLine Service is an advanced mobility solution designed to streamline the work of field service technicians. The solution is tightly integrated into Infor SyteLine and can be used in both online while connected to a network or in offline mode where connectivity is not available or not permitted.
Infor SyteLine Service supports the three primary service flows available in SyteLine including the dispatched appointment, call center incident and assigned service order flows.
With Infor SyteLine Service, the technician can update various statuses through the service engagement life cycle as well as enter materials used, calculate labor hours and record miscellaneous expenses such as travel, lodging or other unexpected items.
To assist with troubleshooting and problem resolution, the technician will have access to customer and equipment history as well as the ability to attach pictures to further document their work and quick access to other technicians in the field to share ideas.
Infor SyteLine Service supports GPS tracking to assist dispatching with finding the closest technician available as well as quick access to the devices mapping application for directions to the customer’s site.
Infor SyteLine Service supports the three primary service flows available in SyteLine including the dispatched appointment, call center incident and assigned service order flows.
With Infor SyteLine Service, the technician can update various statuses through the service engagement life cycle as well as enter materials used, calculate labor hours and record miscellaneous expenses such as travel, lodging or other unexpected items.
To assist with troubleshooting and problem resolution, the technician will have access to customer and equipment history as well as the ability to attach pictures to further document their work and quick access to other technicians in the field to share ideas.
Infor SyteLine Service supports GPS tracking to assist dispatching with finding the closest technician available as well as quick access to the devices mapping application for directions to the customer’s site.
