In this taxi app, users can hail, confirm, and pay for rides within Japan using a single interface. Includes ride booking, payment processing, and premium van requests.
AppRecs review analysis
AppRecs rating 4.1. Trustworthiness 78 out of 100. Review manipulation risk 21 out of 100. Based on a review sample analyzed.
★★★★☆
4.1
AppRecs Rating
Ratings breakdown
5 star
93%
4 star
5%
3 star
1%
2 star
0%
1 star
1%
What to know
✓
Low review manipulation risk
21% review manipulation risk
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Ad complaints
Many low ratings mention excessive ads
⚠
Pricing complaints
Many low ratings mention paywalls or pricing
About GO / Taxi app for Japan
GO is Japan's No.1 App (cab app) with the most extensive service coverage., available in all 47 prefectures across Japan! Coverage extends to all major tourist areas, such as Hokkaido, Tokyo, Kyoto, Osaka, Fukuoka, and Okinawa.
* Sourced from data.ai by Sensor Tower
- Number of Taxi App(cab app) downloads in Japan
- Survey period: October 1, 2020 - Jun 30, 2024
- Among the top 5 Taxi Apps in Japan, GO has an 80% market share of total usage time.
- Survey period: January 1, 2021 - May 31, 2024
*Actual app screen may differ.
・Travel around Japan easily with GO
Use GO to hail the nearest Taxi(cab) to get to your destination easily. No more having to stand on the side of the road waiting for one to go by!
- Go easy anywhere on time
- Stress-free Taxi(cab) experience
- Best Taxi(cab) type selection
・From hail to payment in one app by using GO
Do everything from hailing a Taxi(cab), to confirming your ride and paying your fare in the GO app, and go easy anywhere in Japan.
・GO PREMIUM: Request a large luxury van
With the GO app you can easily request a professional, highly-rated driver to pick you up in a luxury van with seating for up to six. This service is currently available in the following 15 wards of Tokyo: Chiyoda-ku, Chuo-ku, Minato-ku, Shinjuku-ku, Bunkyo-ku, Taito-ku, Sumida-ku, Koto-ku, Shinagawa-ku, Meguro-ku, Ota-ku, Setagaya-ku, Shibuya-ku, Nakano-ku, Toshima-ku
*Not available in portions of Taito-ku, Sumida-ku, Koto-ku, Shinagawa-ku, Ota-ku, Setagaya-ku, Nakano-ku and Toshima-ku.
Visit the webpage below for details.
https://go.goinc.jp/en/premium
・Reservation Service: Reserve a Taxi for a specific date and time
Our Reservation Service automatically hails a Taxi for you on the date and time you specify. Reservations can be made from 15 minutes to 7 days in advance.
A service charge will apply in addition to the Taxi fare at the time of payment.
*While limited to certain urban areas, new areas being added all the time.
・Airport Flat-rate
Get flat-rate fares from a location you specify, such as your home, hotel, a train station or travel destination to select airports. With GO there is no need to make reservations in advance: you can take advantage of this flat-rate even if you want to hail a Taxi right away.
Currently available for: boarding from Tokyo - Haneda/ Narita Airport (Tokyo - Narita is only transfer to the airport).
・Pay your fare cashlessly with GO Pay while you ride
Pay for your fare automatically by adding your credit card in the app and choosing GO Pay in the Taxi. When you arrive at your destination just get out.
No more time wasted dealing with change or credit cards.
*Not available in all Taxis
・Advance Destination Setting
With this feature, you can hail a Taxi and set your destination ahead of time. This eliminates having to explain your destination to the driver, so there is no need to worry if you cannot communicate in Japanese.
・Confirmation Number
Give this number to the driver when your Taxi arrives, then get in. You no longer have to worry about finding your Taxi and being sure you are getting in the right one.
・Tipping Feature
Show your appreciation to your driver by giving them a tip. You can give tips at the end of the ride from the rating screen or from "Usage History / Receipt" in the GO app's menu.
*Tips are optional.
[Notes for using GO]
- If there are no available cars nearby, we may not be able to dispatch a car.
- In addition to fare and pickup fee, GO App charge will apply in some areas.
- Credit cards accepted: Visa / Mastercard / JCB / American Express / Diners Club
- Estimated arrival time is based on current conditions and these may change depending on traffic and other factors.
- Please note that the car request may be cancelled after it has been accepted due to traffic or other reasons.
- Location and push notification permission must be turned on when using this service.
GO / Taxi app for Japan Screenshots
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Reviews for GO / Taxi app for Japan
mishamingo
BEWARE - if you’re overcharged GO Will do nothing
If you are wrongly charged you will not get your money back! I was overcharged 2,240 Yen because my driver took the wrong route and drove an extra 4km to get me to my destination. I’ve been trying to get GO to refund me this difference via email, because the app simply doesn’t allow you to dispute fares. I shared all relevant evidence, but GO simply refuses to review the GPS data to validate that the driver did indeed drive extra distance that was unwarranted. They tell me that this is just how their ride share fare works. When the app works it’s great. When you get into dispute territory, you’re out of luck. Better just use Uber since they won’t scam you out of your money when it’s the driver’s mistake.
CourtneyES
Rejects all payments
Waste of time. The app is developed for easy use but it rejected two payments. I didn’t have time to troubleshoot but I did have enough time to delete my account and use Uber instead.