Basement Defender

Great idea not well executed

Let me start by stating I am a civil engineer by training and a software developer by experience, 3 decades writing software for embedded systems like this one. As a home automation fan i am quite familiar with general purpose products like Yolink, Resideo, Feit... You get the idea. I had my experts install a BD unit as a primary monitor. There's no backup or battery. I can't turn off such alerts. Pump run statistics are not very useful either. Just a graph that includes backup pump run time despite the fact there's no backup. Connecting to my house WiFi wasn't too difficult (using the yellow wifi box) but documentation is, speaking politely, not very good. Please look up the documentation of your neighbors at Glentronics to see what I mean. I could accept these issues in a $25 product but not something that's a lot more expensive. I would be more than happy to help by providing specifics if you are interested.

Lots of false positives.

Lots of false positives with new system and app. App is stating a leak somewhere and “high humidity.” Basement is bone dry. Sump pump well normally low with water. Not sure why the alerts. Old system worked fine. Installer convinced us we needed an upgrade. So far, thinking we paid for an upgrade that we didn’t really need.