Freshchat
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
3.6 ★
51 ratings
Free
With this messaging app, you can manage conversations, view visitor profiles, and send quick responses. Includes push notifications, contact details, and shared FAQ features.
AppRecs review analysis
AppRecs rating 3.6. Trustworthiness 81 out of 100. Review manipulation risk 19 out of 100. Based on a review sample analyzed.
★★★☆☆
3.6
AppRecs Rating
Ratings breakdown
5 star
53%
4 star
6%
3 star
14%
2 star
8%
1 star
20%
What to know
✓
Low review manipulation risk
19% review manipulation risk
✓
Credible reviews
81% trustworthiness score from analyzed reviews
✓
Authentic reviews
Natural distribution, no red flags
About Freshchat
Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users.
With the iOS app, teams can:
• Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime.
• Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations.
• Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app.
• Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
Freshchat Screenshots
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Reviews for Freshchat
turnyourheadandcough
Almost useless
Audible notifications rarely work. The only way to use the app is to stare at the screen and wait for the visible banners to pop up. Also- would help to not only have working audible notifications for the start of a chat/ but the ability to get an audible notification each time a customer responds. For some odd reason customers get a ping each time an agent responds, but agents dont get a ping when customers respond. Its as if the developers have never used this app in any real world use setting. Oh , and there is a L O N G lag from the time a customer sends a chat to when it shows up in the app. I often have to close and reopen the app to get the customer responses to show up. Come on FRESHDESK- get it together!
Martini1990
The app stopped notifications today
This app is very unstable. It usually doesn't display notifications when you open a chat directly from the locked screen. Today it stop displaying all notifications even from new conversations. I would recommend people to not using this app as it will dramatically affect your business.
