The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician.
1) With the Zoho Assist - Customer app, you can let technicians have a look at your iPhone remotely. The first thing you need to do is to request your technician for a remote support session.
2) The technician will then send you a nine digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key.
3) You can then share your screens with the technician at the other end.
4) After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications.
5) Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at anytime.
6)During an ongoing remote support session, technicians and customers can send or receive files of up to 2GB using the File Transfer option.
Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.
1) With the Zoho Assist - Customer app, you can let technicians have a look at your iPhone remotely. The first thing you need to do is to request your technician for a remote support session.
2) The technician will then send you a nine digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key.
3) You can then share your screens with the technician at the other end.
4) After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications.
5) Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at anytime.
6)During an ongoing remote support session, technicians and customers can send or receive files of up to 2GB using the File Transfer option.
Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.
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