This App is meant for leadership to record escalations, complaints and appreciations received from Customers. The key features are given below:
- Add/Edit Escalation or Complaints
- Add/Edit Appreciations
- Add/Edit Mitigation plan and Progress notes
- Add attachments while raising/updating complaints/escalations/appreciations
- View/Save already uploaded attachments.
- Edit status
- BU wise and category wise filters
- Add/Edit Escalation or Complaints
- Add/Edit Appreciations
- Add/Edit Mitigation plan and Progress notes
- Add attachments while raising/updating complaints/escalations/appreciations
- View/Save already uploaded attachments.
- Edit status
- BU wise and category wise filters
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