Freshcaller
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
3.3 ★
62 ratings
Free
With this cloud telephony app, you can make and receive calls and manage agent availability easily. Includes call history, follow-up actions, and ticket conversion features.
AppRecs review analysis
AppRecs rating 3.3. Trustworthiness 77 out of 100. Review manipulation risk 20 out of 100. Based on a review sample analyzed.
★★★☆☆
3.3
AppRecs Rating
Ratings breakdown
5 star
53%
4 star
2%
3 star
6%
2 star
3%
1 star
35%
What to know
✓
Low review manipulation risk
20% review manipulation risk
✓
Credible reviews
77% trustworthiness score from analyzed reviews
⚠
High negative review ratio
39% of sampled ratings are 1–2 stars
About Freshcaller
Modern Cloud Telephony
Calls: Make and receive calls at your convenience.
Agent status: Set your availability by toggling between being online and offline from within the app.
My calls: Directly engage with your most recent callers from the list of recent calls
Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.
Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk.
Benefits of Freshdesk Contact Center
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 21 days.
Calls: Make and receive calls at your convenience.
Agent status: Set your availability by toggling between being online and offline from within the app.
My calls: Directly engage with your most recent callers from the list of recent calls
Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.
Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk.
Benefits of Freshdesk Contact Center
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 21 days.
Freshcaller Screenshots
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Reviews for Freshcaller
AgentJHawk33
Not good
I can’t log into the app on my work iPhone vs my personal iPhone. I keep getting “unable to reach our server”
vi76prasi
Won’t Close after a call
Loved everything thing else. But after a call leaves open for adding notes which is totally undesirable and is causing problems.
