KhedmetCom is an Enterprise Application can be utilized at Service providers to automate their field service management process. It benefits enterprise service providers with the following:
1. Dispatch & Call Handling
• Service schedulers and dispatchers can schedule customer request based on available technicians based on their calendars.
• Reduce or eliminate debrief time with service technicians.
• Eliminate unnecessary phone triage prior to service technicians arriving on site.
• Reduce number of dispatchers that are handling technician day-to-day activities.
• Reduce office personnel and increase revenue generating personnel.
2. Service Technician Savings and Assistance
• Increase customer satisfaction by better preparing the service technician for the location and job they are arriving at.
• Increase the number of calls a technician can perform in a given day.
• Reduction in repeat visits and improvement in first time fix rate.
• Technician can get assistance finding other technicians who can provide help while at the customer job location.
3. Customer History
• Technicians have the customer’s history at their fingertips , which means they can view customer’s past jobs completed , history , notes
• Technician can view any repairs were done on the customer’s machines in the past
4. Navigation
• GPS integration within the technician app uses services like Google Maps to show field service technicians the best routes. customers’ address into out-of-date car GPS systems.
• Customer can view technician on my-way map route real-time and notification
• Service dispatcher can view technicians active location on map and view in progress routes to jobs and completed jobs
5. Paperwork
• Eliminate carbon copy service forms.
• Eliminate re-keying in invoices and reducing invoicing costs.
• Improve communication between service technicians and service centers.
1. Dispatch & Call Handling
• Service schedulers and dispatchers can schedule customer request based on available technicians based on their calendars.
• Reduce or eliminate debrief time with service technicians.
• Eliminate unnecessary phone triage prior to service technicians arriving on site.
• Reduce number of dispatchers that are handling technician day-to-day activities.
• Reduce office personnel and increase revenue generating personnel.
2. Service Technician Savings and Assistance
• Increase customer satisfaction by better preparing the service technician for the location and job they are arriving at.
• Increase the number of calls a technician can perform in a given day.
• Reduction in repeat visits and improvement in first time fix rate.
• Technician can get assistance finding other technicians who can provide help while at the customer job location.
3. Customer History
• Technicians have the customer’s history at their fingertips , which means they can view customer’s past jobs completed , history , notes
• Technician can view any repairs were done on the customer’s machines in the past
4. Navigation
• GPS integration within the technician app uses services like Google Maps to show field service technicians the best routes. customers’ address into out-of-date car GPS systems.
• Customer can view technician on my-way map route real-time and notification
• Service dispatcher can view technicians active location on map and view in progress routes to jobs and completed jobs
5. Paperwork
• Eliminate carbon copy service forms.
• Eliminate re-keying in invoices and reducing invoicing costs.
• Improve communication between service technicians and service centers.
Show More
