BMC Track-It!

BMC Track-It! icon

BMC Track-It!

BMC Helix, Inc

AppRecs review analysis

AppRecs rating 2.8. Trustworthiness 77 out of 100. Review manipulation risk 24 out of 100. Based on a review sample analyzed.

★★☆☆☆

2.8

AppRecs Rating

Ratings breakdown

5 star

38%

4 star

0%

3 star

13%

2 star

0%

1 star

50%

What to know

Low review manipulation risk

24% review manipulation risk

Credible reviews

77% trustworthiness score from analyzed reviews

Mixed user feedback

Average 2.8★ rating suggests room for improvement

About BMC Track-It!

BMC Track-It! is a customizable, web-based application with an easy-to-use interface that suits the service needs of many departments. The workflow software reduces operational expenses, and the graphical reports display the data you require to meet your business needs.

Track-It! assists the help desk personnel in providing quality service to their internal and external customers.

This mobile application provides helpdesk technicians access to BMC Track-It! to review assigned requests, submit requests, and update requests. This also enables technicians to search through the knowledge base to find out solutions for issues being reported.
BMC Track-It! Screenshots
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Reviews for BMC Track-It!

nbhawkins

Great while it worked

Was working fine until it wasn’t. Like another user said, it claims we are behind a revision when we are, in fact, ahead.

JustJohnDoe

Asset Scan Needs update ASAP

This app is useless for those that you it was an inventory/asset scanner. I can’t believe that they would not bring over any of the features and functions of the old Windows CE app. - doom scrolling issues: if you have a location that starts with the letter z, you have to scroll and wait for it to load every letter in the alphabet before you get to z. It takes 10 mins. Why can’t it auto detect as you’re type? Oh wait, there’s no typing function. - same deal with department: no search, no auto fill, no nested hierarchy like buildings and rooms - doesn’t even integrate with lines pro scanners that we bought for it when trying to scan inventory/asset; we’re forced to use the iPod’s camera This has to be better!!!

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