The Authenticator app enhances the security of Cynergy Bank Online Banking to help protect you and your money.
Before you can use the app you’ll need to register it – you can do this when you log into Online Banking.
Once registered, you can use the app to generate secure authentication codes in one of two ways:
1. Tap to authenticate, when using Online Banking and the app on the same mobile device
2. Scan to authenticate, when using Online Banking and the app on different devices.
If you change or upgrade your device you’ll need to reset your app and register your new device.
Step-by-step guides for registration and authentication, along with FAQs, are available at www.cynergybank.co.uk/authenticator-app/
Before you can use the app you’ll need to register it – you can do this when you log into Online Banking.
Once registered, you can use the app to generate secure authentication codes in one of two ways:
1. Tap to authenticate, when using Online Banking and the app on the same mobile device
2. Scan to authenticate, when using Online Banking and the app on different devices.
If you change or upgrade your device you’ll need to reset your app and register your new device.
Step-by-step guides for registration and authentication, along with FAQs, are available at www.cynergybank.co.uk/authenticator-app/
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