Blackstone Sleep Health

Absolute trash

A broken piece of garbage that doesn’t work, isn’t clear, and leads to tons of texts about returning it even while you’re trying to find a solution night after night. It’s shameful.

RUN! They will try to cheat you and make your life miserable.

Absolutely horrible company. Sent the test without checking to see if anyone would be home or if I was ready to take the test. I was out of town when it arrived. Then they immediately started calling asking why I didn’t do the test the night it arrived, threatened to charge me late fees for not immediately returning the equipment, and ultimately threatened to charge me $1,500 for the test equipment if I didn’t take the test immediately and return the equipment. This was not weeks later, this escalated within the same week it arrived while I was traveling for work. Then, when I did return home and could do the test, the app would not stay connected and kept turning off every time my phone went to sleep. Ended up having to lock my screen on all night to get the test to stay connected. Then after returning the test they wanted me to pay out of pocket instead of billing my insurance. Threatened to turn me over to collections if I didn’t pay immediately. I guess they didn’t want to wait for the insurance check. Absolutely horrible experience and the worst company to deal with I have ever experienced. They call back to back all day long. One day they called 36 times while I was in a meeting with clients. This was just about my results. This is supposed to be a medical testing company - I wasn’t signing up to be a test dummy for collection agency tryouts! Extremely aggressive company tactics and they use harassment to make you bend to their will. DO NOT get involved with this company for any reason whatsoever. Make your doctor choose another provider for your test. Any results you can gain from the experience are not worth dealing with them. There are other options - don’t do it.