Clumsy at Best

Clunky

Have you ever used a website before?

The app just redirects you to their website and the website feels like it was designed by a person who has never used a website before in their life. It is one of the most frustrating sites I’ve ever used. Ever. Every time I use it.

Clunky but Useable

There’s no other options in Florida to send commissary money, so it’s almost a waste of time to complain. But people need to be aware of how clumsy and non-user friendly this app is. Even JPay was better. The most annoying thing is that it doesn’t save prior session information. Despite having the feature buttons to save state, institution, inmate name and credit card details…you have to go through the entire process and have your card in hand every time you want to send money. Even the small annoying check box approval before sending is hidden below the actual approval button. So every time you put all the information in and then see the “submit” button? You can’t submit until you scroll down to the stupid check box where ANOTHER different submit button is!? Like I said, it functions, and why complain. But I will still give it two stars and say it operates as if it’s a middle school computer project.

WONT VERIFY NUMBER

Won't VERIFY number and unable to report the problem thru the app

Not very good app

Downloaded to message a friend would not let me verify my phone number. Went to website and setup everything and have valid validate account phone id etc. tried app again gave me same error trying to verify phone number “something went wrong”. Guess will just use website