Climate First Bank Personal

Great bank

I was nervous starting with a newer bank but I wanted to find a bank that supports my values. The app works really well. No frills-just great function to do all the things you need to do. My only wish list item is an ability to give different savings accounts nicknames to help more easily tell them apart but it is a small ask and wasn't available at my last bank either. I would highly recommend this bank.

Confusing app

The app is very confusing. When I click make an external transfer, there’s an error, the “help” guide is lengthy and not user friendly. The secure message option doesn’t work. I don’t need to pull out money yet but there’s virtually no way to do it over the app, it makes me hesitant to add more money to my savings. I’m nervous I put money somewhere it’ll be stuck there forever since there is also no way to get a debit card without visiting a branch. When I click on see branch locations, it just goes to the front page. I love the idea of putting my money into a morally conscionable bank but I’m getting really nervous I’ll never have access to my money again.