GSP and Airlines Self Handling their PRM (Passengers with reduced mobility) service are served with our PRM management tool. Using our successful rostering skills as its base the tool manages people and wheelchairs predicting demand, allocating resources, linking to booking and ad hoc “walk ups” on the day. The outstanding feature is the ability to record time and date stamp every push at every key point of the push meaning complaints handling becomes fact based and simple, The ability for customers to record their satisfaction with the service at its completion means that staff have a motivation to provide excellent service as the passenger uses the tool to grade quality of service. SLA and Management reporting to prove compliance with license/airport requirements is customised for each customer.
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