myCiena

As a Ciena customer, you can use the myCiena mobile app to create, update, and track technical support tickets, equipment requests, and engineer dispatches anytime, anywhere. You can save time by using our tools to help troubleshoot issues. Search our extensive knowledge base, see your performance dashboards, troubleshoot with a live engineer via chat, and much more.

Available features include:

Create and access technical support tickets
Create and access equipment requests
Create and access engineer dispatches
Chat with a live engineer
File transfer protocol (FTP)
View performance metrics
Access your notifications
Search our knowledge base
Search our technical publications
Virtual Assistant