AppRecs review analysis
AppRecs rating 1.7. Trustworthiness 79 out of 100. Review manipulation risk 17 out of 100. Based on a review sample analyzed.
★☆☆☆☆
1.7
AppRecs Rating
Ratings breakdown
5 star
8%
4 star
8%
3 star
0%
2 star
8%
1 star
75%
What to know
✓
Low review manipulation risk
17% review manipulation risk
✓
Credible reviews
79% trustworthiness score from analyzed reviews
⚠
Mixed user feedback
Average 1.7★ rating suggests room for improvement
About LiveAgent
LiveAgent for iOS - Full customer support in your hand. Solve tickets, chat and be more productive on-the-go!
Main features:
- Chats and chat push notifications
- Resolve, Transfer and respond to tickets
- Use preset filters to organize your tickets
- See tags, notes and departments for every ticket
LiveAgent server side supported version:
5.17.23.1 or higher
LiveAgent Screenshots
Tap to Rate:
Reviews for LiveAgent
RayAtCyberdine
Update The App Guys
C’mon…new features, bug fixes, updates. Seriously. It’s been a year. You guys are better than this. Been with ya for 5 years. Please.
Ranklinnn
Now paying for positive reviews
Unfortunately, Live Agent is now emailing their customers offering a $30 gift card for a 5 star review rather than address the shortcomings of the app. It’s clear that management has no intent of addressing their terrible app or other issues on the web portal, so it’s probably best to consider other options. There hasn’t been an app update in over a year! Original review:Live Agent is a reliable and affordable help desk tool. Unfortunately, their mobile app leaves a lot to be desired. It doesn’t notify you when there have been responses to your ticket, only a notification on new tickets. It also doesn’t allow you to add attachments to your tickets, which is pretty critical when supporting your customers. We run a mobile app, and showing screenshots of the app is always the easiest way to support our customers with technical inquires. The app also doesn’t allow you to setup canned responses. I wish Live Agent would invest in the app, otherwise we’ll have to leave them for another provider as 95% of our support is handled through mobile.
