Smartchat by Smartness

AI that replies to your guests—anytime, anywhere.

Smartchat helps hospitality businesses simplify guest communication. From hotels to vacation rentals, our mobile app puts AI-powered guest messaging in your pocket—so you can handle inquiries quickly and consistently, wherever you are.


KEY FEATURES

• Unified Inbox – Manage WhatsApp, Booking.com, Airbnb, and email conversations in one place.
• AI-Powered Responses – Automatically handle up to 70% of guest questions in 95+ languages.
• 24/7 Availability – Ensure instant replies, even when you or your staff are offline.
• Push Notifications – Get real-time alerts for new or urgent guest messages.
• Team Collaboration – Invite unlimited users with no extra costs.
• Adaptive Learning – The AI improves continuously as it learns your preferences.


BENEFITS

Hospitality businesses using Smartchat report:
• Significant time saved on daily communication
• Reduced operational costs
• Higher guest satisfaction and faster response times


WHO IT'S FOR


Hotels, B&Bs, vacation rentals, and property managers who want to:
• Save time with automation
• Improve guest experiences
• Reduce costs without reducing service quality


WHY SMARTCHAT


• Unlimited conversations and team members
• Flexible automation levels
• PMS integrations available
• Secure and enterprise-ready
• Automated translations for multilingual communication
• Escalation rules and ticket creation


SUBSCRIPTION REQUIRED

Smartchat requires an active Smartness subscription.
Learn more about plans and pricing at smartness.com.