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TROUBLESHOOTING
[Error Msg - "Please try again later or it might because the timing is too close"]
- Online booking will close 2 hours before class commences.
- Members cannot make a class booking at another centre if the class starts within 1 hour after the first class ends. This rule will not apply if the booking is for the same club.
[Unable to cancel Class]
- Online class cancellation will close 2 hours before class commences. Class booking and cancellations will still be available via phone call or centre reception until class commences.
[Online Waiting List]
Vacancy available for online waiting list is on a first-come-first-serve basis.
When a vacancy is available, an email will be sent to all members on the same online waiting list for that particular class. The first member who acknowledges the email will be given the slot.
No email will be sent to inform members that the said vacancy has been taken up. Online waiting list will expire 2 hours before class commences. After which members may want to join the Walk-in Queue at the reception.
[Unable to book/System busy]
Please note that our server experiences the highest booking traffic everyday from 9pm to 10pm.
The respective commencement time for booking for Yoga, Aerobics, and Spinning classes are 9pm, 9.30pm, and 10pm.
TROUBLESHOOTING
[Error Msg - "Please try again later or it might because the timing is too close"]
- Online booking will close 2 hours before class commences.
- Members cannot make a class booking at another centre if the class starts within 1 hour after the first class ends. This rule will not apply if the booking is for the same club.
[Unable to cancel Class]
- Online class cancellation will close 2 hours before class commences. Class booking and cancellations will still be available via phone call or centre reception until class commences.
[Online Waiting List]
Vacancy available for online waiting list is on a first-come-first-serve basis.
When a vacancy is available, an email will be sent to all members on the same online waiting list for that particular class. The first member who acknowledges the email will be given the slot.
No email will be sent to inform members that the said vacancy has been taken up. Online waiting list will expire 2 hours before class commences. After which members may want to join the Walk-in Queue at the reception.
[Unable to book/System busy]
Please note that our server experiences the highest booking traffic everyday from 9pm to 10pm.
The respective commencement time for booking for Yoga, Aerobics, and Spinning classes are 9pm, 9.30pm, and 10pm.
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