In this customer support app, you can review, respond to, and manage tickets from multiple channels on the go. Includes ticket filtering, status updates, and push notifications.
AppRecs review analysis
AppRecs rating 4.4. Trustworthiness 80 out of 100. Review manipulation risk 20 out of 100. Based on a review sample analyzed.
★★★★☆
4.4
AppRecs Rating
Ratings breakdown
5 star
77%
4 star
10%
3 star
4%
2 star
3%
1 star
6%
What to know
✓
Low review manipulation risk
20% review manipulation risk
✓
Credible reviews
80% trustworthiness score from analyzed reviews
✓
High user satisfaction
87% of sampled ratings are 4+ stars (4.5★ average)
About Freshdesk
Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.
Freshdesk Screenshots
Tap to Rate:
Reviews for Freshdesk
SpartanGoneGray
“Content of full text should be greater than that of body”
This bug has been present when try to send a response to my ticket submitters, ever since the unnecessary overhaul of the look and feel of the app. After 4 back to back revisions of the app, and this message still persisting, we are unable to use the Freshdesk app, just the web portal.
Chris Sanchez 7
I can’t reply to ticket
The view has changed to a card view. I want to go back to the table view. I also can’t reply to tickets. Getting an error saying the body isn’t long enough.
