HiKnow

HiKnow App provides enterprise customers with technical services and support. It allows users to:

● Manage products and components
● Access to product materials such as documents, cases, and videos
● Scan the barcode/QR code of the product to check component information, warranty and maintenance
● Request on-site support and spare parts
● Connect with fellows and community to define Huawei products
● Check software request progress
● Seek help from the virtual assistant
● Contact through the global service hotline

Bring digital to every person, home, and organization for a fully connected, intelligent world.

Features
● Product and Component Management: Add your products and components to My Products and regularly maintain the component status.
● Product Materials: Documents cover various scenarios such as operation, maintenance, installation, upgrade, and fault management. Cases are categorized into Fault handling and Advisory. Materials also include videos and bulletins.
● Scan: Scan a barcode or QR code of a Huawei product to obtain its basic information, maintenance information, and other related materials. The information can be sent to specified email addresses.
● On-site Support: Submit and manage WOs. Alternatively, submit service requests in Service Request and manage spare parts in Spare Parts.
● Forums: Share your experience in Huawei products with other users, ask and answer questions, get industry updates, and define future Huawei products.
● Functions: Easily access tools that provide assistance in various work scenarios. Add your frequently used tools to the App home screen.
● My Software Requests: Check progress of your software requests and send task reminders with one click.
● iKnow: Ask the virtual assistant questions and get instant responses.

Contact Us
For any questions or suggestions about this App,
send it through App: Me > Help/Feedback > Feedback
or email: e.support@huawei.com